My daughter emailed her counselor with no response either. She finally called and got her on the first try. Not sure why she never got an email response but calling did the job. You'd think email would be more convenient for them though.
My D submitted hers back in May and they still weren't showing 2 weeks ago. She called and talked to her admissions counselor and the IT Dept had received them but she said she had to transfer them over to my Ds portal. She did that while they were on the phone. I'd say call and follow-up on it.