Hello, After taking the initial DoDMERB, I require a remedial exam for a "repeat manifest refraction." The option I chose was the DoDMERB recommended one which involves the DoDMERB paying for a civilian optical exam. Today when I called the assigned office, they appeared to not be sure what they are talking about when it comes to the DoDMERB and even said it had been a while since they have performed an exam. After consulting others in the office, the woman who I spoke with said that an ophthalmologist would have to see me and they are booked until January. She recommended that I go elsewhere for the exam (not that she has any idea what she is talking about.) Personally, I would rather not wait that long either, and I would like to either find another person in the area or pick the military treatment option, as I am close to several military installations, including Fort Drum. My main question is whether or not this is possible? Complicating matters for me is that I cannot log on to the DoDMERB website, only DoDMETS. If someone could tell me how to reacquire my username/password that would be great. Thank you.