DS signed his acceptance letter for a four-year scholarship, it was scanned and emailed as an attachment to the email on the letter. It was also uploaded as a document to his portal on the 24th of November. It is still showing as pending, and we aren't sure what to do. Tried sending a message through the portal, but it would be nice to speak with a human. Should we contact the ROO at his accepting school and go that route? The deadline of Dec 5th is quickly approaching! I know people on this board will know what to do.