ALO's work for the academy admissions department. The minimum duties required are to interview applicants and provide results; provide assigned school's guidance department with information for their students; handle certain forms required of candidates. Counsel applicants/candidates as needed.
Most ALO's do a lot more than that. Most ALO's are also "College Recruiters". Just like at a civilian university. They participate in college fairs, job fairs, grass roots programs, etc... Most ALO's also mentor their applicants. Most ALO's have a close relationship with their school's guidance department to provide interested individuals with information they need. ALO's have met with interested parents. ALO's have coordinated between interested applicants who are also interested in or are a recruited athletes and the academy athletic department.
As Pima mentioned, each ALO is different. Some put more time into the ALO program than others. Some really care about mentoring and helping their applicants through the application process. Some feel that they are only there to handle the interview and certain reports and the individual candidate needs to be completely independent in the process. Some, like Steve (Flieger) and myself, and some MALO/BGO, also spend a lot of time on forums like this one to help individuals at a national level and not just our own applicants.
The overwhelming majority of ALO's are retired military. As i said; some are active duty. And there is a small percentage that are civilians. Most ALO's will definitely help you with any questions or concerns you may have. You should keep them advised of any significant events/changes in your life, status, or application. If your ALO isn't as active in your application as others, you'll know soon enough. But remember, the application process doesn't start until the end of your junior year. (The OFFICIAL APPLICATION) period. So sometimes, ALO's may not give freshmen, sophomores, and Juniors the attention the student would like. You have to remember that ALO's are quite busy getting their seniors who are applicants/candidates/appointees through the process. They'll help the younger folk who are interested, but maybe not at the same level as those who are actual applicants/candidates/appointees. That's why forums like this one exists.
Oh, and for what it's worth, there are some things that Flieger, I, and other ALO/BGO/MALO simply can't tell you or won't discuss. I've been working with applicants for over 10 years. I've been assisting ALO's for that long. But I've only been an "OFFICIAL" ALO for 3-4 years. Prior to that, I was free to say anything I wanted to on the forums. Sometimes clarifying the difference between how something is SUPPOSE to be and how it REALLY IS. As an ALO, I, Flieger, and some others don't post/comment as much as we use to. We have to keep the interests of the academy in mind while trying to unofficially help individuals on the forums.
Hope this explains a little of the ALO's. mike...