Who to call at Cadet Command?

Discussion in 'ROTC' started by Betsy1986, Apr 6, 2014.

  1. Betsy1986

    Betsy1986 Mom of Candidate

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    My DS would like to speak to someone who handles administrative duties (uploading files, etc.) at Cadet Command. I know they prefer email, but this would be much handled by a phone call. Is there a number to call to speak with a person?
     
  2. clarksonarmy

    clarksonarmy Recruiting Operations Officer at Clarkson Army

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    I'm looking at the application website, the offer letter, and the letter of instructions that accompanies the offer and I don't see a phone number anywhere. I hadn't noticed that before (I think there has been a phone number in the past), but it looks like Scholarship Processing would prefer you email them.
     
  3. sheriff3

    sheriff3 Member

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  4. clarksonarmy

    clarksonarmy Recruiting Operations Officer at Clarkson Army

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    That looks like the old number...wait till they find out they haven't scrubbed that webpage. Let us know if someone answers that number.
     
  5. lisa62ann

    lisa62ann New Member

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    The 7371 # is correct, I used it last week to make sure that my DS upgrade on the site from 3 year AD to 4 year was for real.
     
  6. Betsy1986

    Betsy1986 Mom of Candidate

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    Thanks everyone!
     
  7. txpotato

    txpotato Member

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    Our son had a Scholarship Action Officer that answered his questions and emails. Any time we had to update scores, add info, etc., we dealt with the same guy. He proved invaluable when we were literally at the university for his PMS interview and the ROO was having trouble accessing our son's information. Thankfully, I had Mr. Black's phone number and email and was able to get it all worked out quickly.
     
  8. Betsy1986

    Betsy1986 Mom of Candidate

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    How did you connect with him?
     
  9. Roseville

    Roseville Member

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    Betsy, my DS found out who his "High School Point of Contact" (POC) was by emailing Cadet Command and asking. He did this because he wanted to arrange his interview at his first choice school, not at one of the local schools listed on his portal. The instructions on the portal said if you wanted to do this, contact your POC to let him know.
     
  10. Roseville

    Roseville Member

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    ps - the POC was someone at Cadet Command, not at the High School, that's just what the portal called it.
     
  11. txpotato

    txpotato Member

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    His contact information was on our email correspondence.
     
  12. clarksonarmy

    clarksonarmy Recruiting Operations Officer at Clarkson Army

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    FYI...there are 5 or 6 people in the Cadet Command scholarship processing section. They processed over 12000 applications this year. I'm sure they try to be very helpful, but the typical question can be answered by one of 273 ROOs at the schools. And, oh by the way, ROOs just love to hear from their applicants...shows that you might be interested in our schools. I'm sure Mr. Black doesn't mind helping you, but every time he has to answer the phone or an email it delays the uploading of transcripts, or the movement of a DODMERB waiver request or some other scholarship processing function by a little bit.
     
  13. txpotato

    txpotato Member

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    It was the ROO that specifically asked us to contact Mr. Black.
     
  14. clarksonarmy

    clarksonarmy Recruiting Operations Officer at Clarkson Army

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    You were doing the right thing if you asked the ROO first. Glad Mr. Black was able to help you. Not every ROO has the same level of experience, but there are enough of us out here that can help take some of the load off the Mr. Black's of the world.
     
  15. Betsy1986

    Betsy1986 Mom of Candidate

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    That was smart. I wish we had thought to do that!
     

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