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  #1  
Old 6th April 2011
ROTC2015 ROTC2015 is offline
 
Join Date: Apr 2011
Posts: 28
Default Why can't I get into my DoDMERB account?

I keep on entering my social security number and initial password over and over again. The site keeps on telling me my password and username is invalid. The thing is, two nights ago, I was able to log on. Now, when I click on "forgot password", it tells me that "We were unable to access your information. Please try again." What's wrong with the website? Why aren't I able to log on? Can someone please help me out?
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  #2  
Old 6th April 2011
areed areed is offline
 
Join Date: Jun 2010
Posts: 54
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I was just at the new DodMerb website and it seems you need to first establish a "new" login account with your info, then it will let you in...The website has the following message:

All applicant's LOGINS were deleted from 22 Mar 2011 and earlier.
If you had one of those accounts, login as a new applicant.

For new Applicant:
Click on the “Login” link, then click on “New Applicant/Create an Account”
For assistance, please email "Webmaster@dodmerb.tma.osd.mil".
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  #3  
Old 6th April 2011
MullenLE MullenLE is offline
 
Join Date: May 2008
Location: Colorado Springs, CO
Posts: 2,290
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areed is exactly correct
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Larry Mullen
Deputy Director, DoDMERB
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  #4  
Old 6th April 2011
ROTC2015 ROTC2015 is offline
 
Join Date: Apr 2011
Posts: 28
Default

Quote:
Originally Posted by areed View Post
I was just at the new DodMerb website and it seems you need to first establish a "new" login account with your info, then it will let you in...The website has the following message:

All applicant's LOGINS were deleted from 22 Mar 2011 and earlier.
If you had one of those accounts, login as a new applicant.

For new Applicant:
Click on the “Login” link, then click on “New Applicant/Create an Account”
For assistance, please email "Webmaster@dodmerb.tma.osd.mil".
The thing is, I created a new log-in two nights ago and I can't get on.
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  #5  
Old 7th April 2011
MullenLE MullenLE is offline
 
Join Date: May 2008
Location: Colorado Springs, CO
Posts: 2,290
Default

Well, then, it seems like the appropriate action would be to send a message: "For assistance, please email "Webmaster@dodmerb.tma.osd.mil."
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Larry Mullen
Deputy Director, DoDMERB
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