Last year after a certain amount of time, I recall my DS telling me that he got an EMail with a login password change. The online data was still there after he logged in. I posted about it, because someone else was unable to login. For the life of me, I can't find that post, though.
Ah! Here it is;
https://www.serviceacademyforums.co...-appointment-thread.57598/page-38#post-612560
Apparently they did it on May 9th last year, so I wouldn't expect that this is what happened, yet. Maybe she should clear her cache/history/cookies in her browser and try again?