I'd like to make a logical comment/observation. There is no "Should", "Will", or any similar thing implied here.
Pretty much all ALO's have other full time jobs going on. Some are still active duty. Some are retired from active duty, but working other jobs. Basically, being an ALO is not their full time job. Now; most of the ALO's I've met or worked with in one manner or another has been very much dedicated to the individuals who are applying to the academy, applying for ROTC scholarships, etc... For the sake of argument, let's just assume that all the ALO's we're talking about and dealing with are dedicated to the men and women interested in the military and the Air Force's future.
Let me also state another observation. Teen agers do, and have the right, to change their mind a lot. As such, we have to determine how much time an ALO has to offer someone who not only may or may not be serious about their future in the academy; but who isn't even eligible sometimes for 2-3 more cycles. They are working hard on the current applicants. Some who are trying to find answers to questions they have prior to leaving for BCT. Some who are trying to grab a last minute waiver. The list goes on and on. They are also assisting the next class with summer seminar and lining up their teachers, transcripts, class schedules, etc... for their senior year.
Point is; until you actually apply online for the academy; albeit a cursory start; until then, you don't actually have an ALO. Yes, there is an ALO that is going to be responsible for your area of town/city/state, but S/He isn't YOUR ALO until you actually apply for the academy, summer seminar, and/or have made contact via online. Currently; summer seminar, applicants, interested individuals, etc... are for the class of 2014. If an ALO doesn't have time to talk with you during some of the busiest times of the year for someone interested in the class of 2015, 2016, or beyond, you can't really blame them or feel discouraged in any way. A lot of things can happen in the next couple of years. The ALO's are busy trying to help/assist this year and next year's classes.
Again, not talking "Should", "Could", "Will" stuff here. Yes, an ALO could have a standard Email that they could reply with that is full of websites, links, info, etc... for the person who contacts them years in advance with questions. They could point them to the academy websites, forums like this, etc... That's what I would do. Have something in the email to maintain encouragement and keep the individual excited. But at the same time, end it with something like; "I look forward to working with you when you OFFICIALLY apply for summer seminar and the Air Force Academy". Individuals need to understand that most ALO's have other FULL TIME JOBS. That some of them have a LOT of applicants they are trying to help. Many for this current year as well as already starting on next year's class. It's nice you found their name and contacted them. However, don't get discouraged, and understand that you can't be their highest priority right now.
There are many ways an ALO can handle those who contact them. Steve is one of the best and it's a blessing to so many that he frequents forums like this one to assist those interested. But not every ALO has that amount of time or experience to dedicate as much. But this post was no intended to mention what the ALO should be doing, but rather the expectation an interested individual may have who still has years to go. By all means contact them if you have questions. But most times, you can get questions answered at the academy web sites, forums like this, and numerous other sources. Don't be discouraged because the ALO you contacted isn't giving you the attention you believe you deserve. Official applicants have to come first. So definitely contact them if you believe the websites and forums don't have the answers you need; but be realistic. You have a couple of years. later... mike.....