It has been a strange situation for my son too. As best I understand from him, his LOA which had appeared on his portal (had also gotten snail mail) disappeared last week and the "submitted" status returned. He had been called, emailed and received snail mail from his Senator regarding his...
It seems really unpredictable. I'm pretty clueless about the process as my son has handled it all but the new platform seems really slow to update. He was called by our senator almost two weeks ago to say they were nominating him and still hasn't gotten anything in the mail nor has it shown up...
When you log in, it says Candidate Data Personal Record. Underneath, it used to say submitted and when the LOA appeared, it said Your Decision is Ready. Click on that. To the left of the checklist, click a button that says View Decision. The letter will appear. That showed up for him on Nov...