Bank accounts

I can say that a process gap has been identified and leadership is now working on a solution to fill the gap and prevent these issues in the future. It will probably be a multi-pronged approach with training, online-dedicated channels for SA appointees, and better internal documentation. This issue has touched a lot of enterprise leadership and is quickly rising as a priority.
I can't believe what I just read. Is it a priority or is it only "rising as a priority"? :(

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The bank has many priorities for improving service or updating processes. This one is elevating quickly for resolution. Sorry if you take that as meaning it's not important. It is and I'm impressed at the speed it's being worked on.
 
This is ridiculous! I applaud hornetguy's effort to defend and advertise for USAA. I hope it will be an easy process for class of 2022 wherever they are calling from next year after the issues are corrected. They are just nowhere near a robust and responsive customer service like amazon. we will deal with it later. Do not waste your time! We also found many complaints on their website and people want to have a face to face conversation but they can't. https://communities.usaa.com/t5/Bank-Services/CEO-Presodent-Contact-Info-Needed/td-p/110903 Congrats to all appointees spend your time with family and friends instead of calling them.
 
Quick question. Are these issues only for those whose parents aren't already usaa members? Looks like it is pretty straightforward to open an account in line for our DS (starting ROTC at Clemson) since we are already members. Or am I missing something?
 
Quick question. Are these issues only for those whose parents aren't already usaa members? Looks like it is pretty straightforward to open an account in line for our DS (starting ROTC at Clemson) since we are already members. Or am I missing something?
Apparently it is an issue for some as this is page 7 of post on opening accounts at USAA prior to I Day. Hornet swears it has all been fixed.

Will always be perplexed why people would make continued efforts to do business with anyone that makes doing business complicated.
 
hornet, let me break it down barney style for you:
designate one person on the internal advocate team to handle this specific issue
have those who still want a usaa account pm you
pm them back the direct contact info for that one person
instruct that person to answer within 24-48 hours
all should be good then

if you feel like it, tell stuart parker there was a problem but you have solved it
have him fire the membership vp, ask for that job, get paid 10x more and the corner office
thank you for your service
 
I can say that a process gap has been identified and leadership is now working on a solution to fill the gap and prevent these issues in the future. It will probably be a multi-pronged approach with training, online-dedicated channels for SA appointees, and better internal documentation. This issue has touched a lot of enterprise leadership and is quickly rising as a priority.
I appreciate your effort to help the appointees like my DS. DS has given up on USAA after trying and wasting so much time with them to open a checking account before I-Day. DS will stay with Chase Bank for now to satisfy the appointee kit. Never thought opening a checking account in America is such a daunting task for an appointee.
 
I appreciate your effort to help the appointees like my DS. DS has given up on USAA after trying and wasting so much time with them to open a checking account before I-Day. DS will stay with Chase Bank for now to satisfy the appointee kit. Never thought opening a checking account in America is such a daunting task for an appointee.

Wow...glad my DS decided to just stick with our local credit union for the time being.
 
Opened my account a couple of days ago and had no problems with them. Sorry to hear so many of you are.
 
Just opened an account this week and was smooth as silk for DS. We are not USAA member parents. If you are not members, your DS/DD MUST get a membership first. Just call the 1-800 number and ask for New Member Services or enter the prompt. When they come on the phone...ask for someone who knows how to setup "pre-commission" memberships. In our case, the guy who answered the phone said "I do" and within 5 minutes it was done and he was super cool about it. Less than 48 hours later...we received membership confirmation and ONLY THEN did we enter the USAA.com site to open a checking account. It too was super easy and took about 15 minutes tops.

So the keys to success are: 1) Go through the New Member channel and 2) Speak with someone familiar with "pre-commission" memberships.
 
Some additional USAA info: My son called and followed the directions as listed above and it worked. ~2 days from initial request to checking/savings accounts being created. Make sure you have the paperwork to upload to validate the process (appointee document, drivers license, AND social security card).
 
I'll tag onto Go Rinty post. Make sure that you copy "both" sides of your driver's license and social security card when you send that info in, along with your Appointment letter.
 
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