“CAPTCHA FAILED”

[CarlosBoozer]

Hi, everytime I attempt to log onto my portal, I get a “CAPTCHA FAILED”. My file isn’t closed because when I enter my private information when I initially log in it says that I have a file. Please help.

 

[kinnem]

Did you enter the captcha code properly? I know it's a dumb question, but I never assume.

 

[CarlosBoozer]

Did you enter the captcha code properly? I know it's a dumb question, but I never assume.

There's no captcha information that I have to fill out which is very weird

 

[Capt MJ]

Try different browsers. Sometimes a portal is optimized for Explorer or Edge rather than Chrome, Safari, etc.

 

[TheRightStuff]

Known issue. Try these steps, one at a time and try to log back in after each:

1. Refresh the login page

2. Close the browser, restart the browser

3. Clear the browser cache

4. Use a different browser

 

[USMA Dad_2025]

This happens to my DS every now and then - he refreshes and it always works the second time he tries to login.