Well, i am going to go against the grain here. These are 17 at best 18 years olds who know nothing about the real world, applications or anything else. I am a CPA and if i can describe what i am an expert in, the best words would be taxes and filling out forms. I have clients crying every year because they cant figure out the FASFA forms and have me to do or at the very least give them the answer to many of the questions. These are men and women over 40 years old with college degrees with most of them being professionals.. So i am not surprised that people freak out when filing out forms, don't really understand what the forms mean and how to proceed when the forms are accepted. It doesn't help that most forms seem to be written by lawyers with only lawyers really understanding what they say. So an 18 year or their parents not understanding is to me normal.