- Feb 10, 2017
Updates: DS opened an USAA account at the COS branch via video conference while at the 3/21 Tour. DS uploaded Appointment letter and DL. Rep informed him a review board will issue their decision within 48 hours. DS informed me that USAA has requested via additional docs to upload for verification. Is anyone having the same issue ? Suggestions ? Thanks in advance.
I'm feeling the same way. My DS & I left the video conference in NC(branch outside Ft. Bragg) as if everything was done. My DS turned in his 1199A form to portal. However, DS received a letter to upload/fax additional info. to confirm eligibility, sent from San Antonio. My point is either USAA has a Cadet candidate eligibility or not, and if they do, they need to clarify & inform all in this organization on how to process OR at least let the Service Academies know that new cadets are eligible or not before they turn in the 1199A form to their portal. Seems to be a break down somewhere. Faxing add'l info today and will mark clearly Cadet candidate account eligibility only, along with appointment letter. Maybe that will clarify. (This also, could be a internal marketing within the organization as to products to offer?)