DODMERB Consultants

Discussion in 'DoDMERB' started by JC349, Jul 2, 2018.

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  1. Motorguy

    Motorguy Member

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    We used DODMERB Consultants for our DS who had a back injury from weight lifting. He was waitlisted at West Point, however received a waiver and earned a 4 year AROTC scholarship and is about to start his Sophomore year in a few weeks. As for Dr. Merchant he was definitely not very quick to return emails and or calls, however we were not completely ignored by him as many of you are claiming. It was quite frustrating dealing with his lack of, how should I say "Sense of Urgency" that we felt with so much on the line. We ended up doing our own reacher and found a spine surgeon who was a retired Lt. Colonel from the Army and a West Point Graduate. This Doctor was the guy who granted the waivers for back injures at DODMERB before he retired from the Army to just work on his surgical practice. He did a complete exam and then wrote an amazing letter of his factual findings and then of his opinion on our sons ability to make it physically with the army. It was this letter and this letter alone that was the deciding factor in getting the waiver granted. Dr. Merchant reviewed the letter and said it was good to send to DODMERB but he really did't do much for our case. We just could not sit around and wait for him to strike and took matters into our own hands. Was it a waist of money? Well the answer is YES and NO. Yes because we did most of, if not all the work. NO because our DS still earned the scholarship and we didn't have to come up with the $285,000 for his college, so we are still way ahead. My DS is living his dream out in real life, loving AROTC more than we could have imagined and won Top MS-1 Cadet for his Freshman year in his Battalion. I would not change anything we did to help him, because we knew we had tried our best and for us we got lucky and it worked. Best of luck to all who are fighting the good fight and may your DS/DD get to live out their dreams as well.
     
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  2. JC349

    JC349 New Member

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    I want to update my original post:

    1. I still have not heard back from Dr. Merchant in response to any of my e-mails or phone calls. Months have passed. He took our money and was never heard from again. Unless the man has passed away, this is fraud, plain and simple.

    2. The Better Business Bureau reported back that they attempted multiple times to follow up on my complaint but that they were unable to reach Dr. Merchant for a response and closed my complaint.

    3. Because we paid Dr. Merchant via AMEX, I contacted AMEX and explained the situation. AMEX immediately reversed the charge on a temporary basis, said they'd contact the merchant and if the merchant convinced them I was wrong within 6 weeks I may be re-billed. The 6 weeks has now passed and so we officially have our money back.

    Morals of the story: Stay away from DODMERB Consultants. Use AMEX!
     
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  3. Humey

    Humey Member

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    Good thing you paid with Amex. They are very good about this
     
  4. aries

    aries New Member

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    Just started to read these comments and we have had the same experience with Dr. Paul Glenn Merchant starting in July 2018. (I believe that is his legal name). That name shows up on DODMERB Consultants fillings with the Secretary of State in Colorado. He is in the business of College Counseling. We filed with the better business and attorney generals office in Colorado , however they give little hope in recovering anything or being able to stop him legally. Legally you can take them to small claims court , however it will cost more money. Maybe someone out there has a legal remedy for a group action that would get their attention and stop this predatory behavior. What's that " Physician Do No Harm".

    Sad commentary that we have so many wonderful young men and women that want to serve and this is their first exposure to the military.
     
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  5. fundocs

    fundocs Member

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    We are having the same negative experience.
    It was sunshine and flowers on the phone, them after he got our $800, there was scant contact. One physician recommendation via email. Then crickets since summer. Always an excuse he is out of the country.
    I have read all your posts and will tell you there IS a way to trace his medical license. Look him up NPI number for physician in Colorado.
    http://www.npinumberlookup.org/getResultDetails.php?npinum=1609896299
    Next if you are serious about legal action, as my spouse and I have also considered, a class action suit OR more effectively, MASS complaints to the Colorado Medical Board will result in instant investigation. If enough complaints come in, license is yanked and also his credentials with military as a physician.
     
  6. Faith

    Faith Member

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    We have not heard back from him back in 6/2017. I wish there is a place that we can send complaints.
     
  7. Faith

    Faith Member

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    So disappointed! Once he got $900, he never returned any phone calls or emails. He gave the military a bad name and ruined my son’s hopes. We have not heard back from him since June 2017.
     
  8. Faith

    Faith Member

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    Thanks for your input. We have not heard back from him 16 months later. I don’t need $900 back but I just needed a letter /email from him to let us know whether the case is or is not going forward. That is not much to ask.
     
  9. Old Navy BGO

    Old Navy BGO 5-Year Member

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    I don't disagree with you.. I have never tried to defend Dr. Merchant, but perhaps try to explain his lack of responsiveness. (I think the original post was months ago). There is also mention of a heart attack -- that would be another possible explanation, although I don't know the timing.
    I repeat my original suggestion...send Dr. Merchant a copy of this thread.

    I do disagree with the statement that
    .. Dr Merchant does not represent DODMERB or the Navy, and I'm not aware of any representation that he is. As I understand it, he is retired and formerly associated with DODMERB. I presume he claims to have inside knowledge of how DODMERB works, but frankly that inside knowledge has a limited shelf life, as things and people change. He is not a representative of DODMERB, or the NAVY. As to ruining hopes.... Dr. Merchant is a consultant, but I have never heard of any consultant assuming any responsibility for the ultimate outcome of an engagement ...in fact, most consulting engagements I have seen have so much CYA language (aka weasel words) that the Consultant is really not responsible for anything. A word of caution to all Applicants.... You, and only you , are responsible for the application. It is not your parent, a consultant, a BGO, or an Admissions Counselor duty to follow up and complete the application process.
     
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  10. Faith

    Faith Member

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    I would expect a person with a military background would reflect his actions with integrity and honor. Like I said, just let me know is it a go or no...I gave Dr M 16 months which is plenty of time to respond. My son was under age when he applied so parental supervision was a must. Like any 16 , 17 y o young man, my son placed his trust in him. He did not expect Dr M to fix it but rather providing guidance as promised.
    Thanks for your info. Have a great day.
     
    fundocs likes this.
  11. Battlingbard

    Battlingbard New Member

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    We just contracted with Dodmerb consultants back in November of 2018. Like many on this form, Glenn, sounded very professional on the phone. My husband spent a long time going over our daughter's concerns when it came time to apply for the Air Force Academy. Our daughter had asthma as a child, hasn't had it since she was 12. She also had what was diagnosed as eczema around her eyes but has since been proven to be a rash from her goggles. She is a swimmer and has since switched to a different type of goggle and hasn't had a rash since. Glenn said he would take a look at my daughter's medical history and advice her on what to do. We paid Glenn back in early November, 895.00 , for his services. Didn't hear a thing from him until I emailed him early part of December. He said yes he wants to look at her records but first fill out the Report of Medical History (DD2492). It was filled out and sent to him on December 8th. Being the Holidays I wasn't to concerned and my husband said to wait to hear back from him after the New Year. My daughter emailed him January 3rd inquiring if he has reviewed the form and what medical records we should send to him. Haven't heard back and I sent him an email yesterday. I am starting to think we got scammed by Glenn. I have gone to the BBB web site and there is one negative review and for complaints, three have been 3 in 2018 alone. My husband is going to try and call him this weekend if we don't receive a response from the emails. Like most of you, if this is a scam, I want our money back for not providing the contracted services. Will be filing a complaint with the BBB if he does not contact us by the end of January.
     
  12. usna1985

    usna1985 10-Year Member

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    PMJI . . . and let me say that I have zero personal knowledge of DODMERB Consultants (DC) or Dr. Merchant. However, I have been on this site for many years and seen quite a few posts about this organization.

    It appears that, in its early years, DC was both responsive and helpful. Quite a few posters indicated that the advice given had, in their view, been instrumental in getting their child through the medical process successfully. While praise wasn't universal, it was consistent. Though a few folks cited lack of responsiveness, it seemed they eventually received the advice/help they were seeking -- certainly in time for it to be useful to them.

    Roughly 18 months ago, something appears to have changed. Whether it was a health condition, overwork from Dr. Merchant's "day job," a combination of the above, or something else entirely, is unclear. What is clear is that almost everyone who has contacted DC and posted on this site has had roughly the same experience: great initial phone discussion, sent money, sent requested documents, no response from DC/Merchant, many follow up emails and calls, no response, frustration, anger . . . .

    Obviously, we have only anecdotal statements from posters. But if what they are reporting is accurate, in my opinion, it's unfortunate at best, disgraceful at worst. If a serious issue has indeed arisen, there are many ways the situation could have been better handled by DC/Merchant than taking people's money and then refusing to respond to them.

    At this point, I would suggest that anyone considering using DC proceed with caution. As with ANY VENDOR, do your homework in terms of references, BBB complaints, Yelp, etc. Get things in writing and read the fine print carefully before you sign. If time is of essence -- if deadlines are important -- make sure those conditions are included in your contract. Consider whether it makes sense to pay 100% before a service has been completed. Consider what your remedies are if something goes wrong, how easy it will to avail yourself of them, and whether you can afford to "lose" the money you spend. To that end, pay with a credit card, if at all possible. In the end, don't let your passion for helping your child get in the way of the same common sense you'd use when hiring anyone else to do important, time-sensitive work.

    Unfortunately, sometimes despite our best efforts in regards to the above, we still get taken by a vendor (intentionally or negligently). It sucks.
     
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