DoDMERB portal--is it always this slow?

NongSai1

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Apr 5, 2022
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Daughter has been trying for hours to start her health history, but is unable to move beyond signing in. Is this always the way the portal works, are is tonight just a glitch in the matrix?
 
Daughter has been trying for hours to start her health history, but is unable to move beyond signing in. Is this always the way the portal works, are is tonight just a glitch in the matrix?
Is she logging into DoDMETS or DoDMERB?

For the first-time DoDMETS log in, after using the new user login, I think she has to go into her user profile and create her own password. Once she logs in with that, the portal should populate. As usual, clearing the cache and trying different browsers are worth a try.
 
Is she logging into DoDMETS or DoDMERB?

For the first-time DoDMETS log in, after using the new user login, I think she has to go into her user profile and create her own password. Once she logs in with that, the portal should populate. As usual, clearing the cache and trying different browsers are worth a try.
Sorry, I meant DoDMETS. She has created her own password, and was able to log in. After that she was prompted to start her health history. It then got stuck on "Loading Data." She gave me her log in info and I tried early this morning, thinking that maybe it was overwhelmed yesterday evening; same result.
 
Sorry, I meant DoDMETS. She has created her own password, and was able to log in. After that she was prompted to start her health history. It then got stuck on "Loading Data." She gave me her log in info and I tried early this morning, thinking that maybe it was overwhelmed yesterday evening; same result.
Ok, now we know where she is. Clear cache. Try different browsers, including Explorer. Sometimes systems are optimized for one browser over another.

If still stuck, try calling the number they list for trouble logging in.

(215) 587-9600
 
Ok, now we know where she is. Clear cache. Try different browsers, including Explorer. Sometimes systems are optimized for one browser over another.

If still stuck, try calling the number they list for trouble logging in.

(215) 587-9600
thank you! 7 tries later and she is now in. Using Safari.
 
thank you! 7 tries later and she is now in. Using Safari.
It’s all part of the Test for Grit and Aggravation Tolerance. Glad she’s in. Laughing but I know it isn’t funny in the moment.

The health history responses are one of the few places I recommend parents hovering in overwatch mode. Answer just the question asked. Do not say “yes” to eczema because Aunt Emma said that was what that patch of dry skin was. If this is the form I think it is, we have had so many candidates report once they make a selection, they can’t go back and change it. You also have insight into early childhood medical history. Use of alcohol is not the same as abuse of alcohol. Those kinds of things. The candidates tend to over-think and over-respond, and then it’s hard to walk it back, and you’re in for rounds of AMI (additional medical information).
 
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Daughter has been trying for hours to start her health history, but is unable to move beyond signing in. Is this always the way the portal works, are is tonight just a glitch in the matrix?
@NongSai1, separate question. My DD received her acceptance a few weeks ago and just submitted her NSI paperwork. Approximately how long from notification to when your DD got DoDMETS info for login? Thank you and congratulations!
 
It’s all part of the Test for Grit and Aggravation Tolerance. Glad she’s in. Laughing but I know it isn’t funny in the moment.

The health history responses are one of the few places I recommend parents hovering in overwatch mode. Answer just the question asked. Do not say “yes” to eczema because Aunt Emma said that was what that patch of dry skin was. If this is the form I think it is, we have had so many candidates report once they make a selection, they can’t go back and change it. You also have insight into early childhood medical history. Use of alcohol is not the same as abuse of alcohol. Those kinds of things. The candidates tend to over-think and over-respond, and then it’s hard to walk it back, and you’re in for rounds of AMI (additional medical information).
Capt MJ,

If you would let me pick your brain for a sec- I haven't seen the medical portion because my DS is candidate for Class of 28, but have heard the nightmare stories of hours filling it out, not being able to change initial response, etc... Here is my question. Just so I can wrap my head around what will happen. Do the questions ask if there is a current condition, or history of condition? Your example was excema. If the condition is resolved, no longer using prescription cream, and has a note from doctor that it is resolved, I know this would still be reported, but is there an opportunity to do any explanation, or just a "check the box" situation? I guess I am asking if there is any place to add explanation on the initial form. Thank you.
 
It’s all part of the Test for Grit and Aggravation Tolerance. Glad she’s in. Laughing but I know it isn’t funny in the moment.

The health history responses are one of the few places I recommend parents hovering in overwatch mode. Answer just the question asked. Do not say “yes” to eczema because Aunt Emma said that was what that patch of dry skin was. If this is the form I think it is, we have had so many candidates report once they make a selection, they can’t go back and change it. You also have insight into early childhood medical history. Use of alcohol is not the same as abuse of alcohol. Those kinds of things. The candidates tend to over-think and over-respond, and then it’s hard to walk it back, and you’re in for rounds of AMI (additional medical information).
Bummer. She and I went through many of the questions this morning, but didn't answer all of them, because we need to get her pediatrician records. I had hoped that since it wasn't complete, that she could have gone back to specific questions and changed the answers. Example: we did not answer Q1 (Have you ever taken prescription or OTC medications, because that triggered a need to have the list of meds, which we need to get from the doctor. But we answered every other question, most of them no. However, a few we are not exactly sure if they are in her medical record, such as was she ever prescribed an inhaler? Yes, she used an inhaler a couple times as a child, but could very well have been her brothers.

That said, I said I thought she could have gone back in and changed her answers, but after reading your comment, we only have the Question 1 and can't get back into the other questions. Do you know how she should handle this? We want to make sure that she is honest and provides all information that is relevant, and in her medical records, but now can't get into those questions.
 
@NongSai1, separate question. My DD received her acceptance a few weeks ago and just submitted her NSI paperwork. Approximately how long from notification to when your DD got DoDMETS info for login? Thank you and congratulations!
I think when she was going through her acceptance packet it said that DoDMERB would be reaching out to her. However, she did not hear from them directly, but periodically kept trying to get into the DODMETS site, and was able to sign in and it prompted her to complete the physical history
 
If you would let me pick your brain for a sec- I haven't seen the medical portion because my DS is candidate for Class of 28, but have heard the nightmare stories of hours filling it out, not being able to change initial response, etc... Here is my question. Just so I can wrap my head around what will happen. Do the questions ask if there is a current condition, or history of condition? Your example was excema. If the condition is resolved, no longer using prescription cream, and has a note from doctor that it is resolved, I know this would still be reported, but is there an opportunity to do any explanation, or just a "check the box" situation? I guess I am asking if there is any place to add explanation on the initial form. Thank you.


I will defer to the many here who have just gone through this process in this year’s cycle and have had recent eyeballs on the form.
 
Bummer. She and I went through many of the questions this morning, but didn't answer all of them, because we need to get her pediatrician records. I had hoped that since it wasn't complete, that she could have gone back to specific questions and changed the answers. Example: we did not answer Q1 (Have you ever taken prescription or OTC medications, because that triggered a need to have the list of meds, which we need to get from the doctor. But we answered every other question, most of them no. However, a few we are not exactly sure if they are in her medical record, such as was she ever prescribed an inhaler? Yes, she used an inhaler a couple times as a child, but could very well have been her brothers.

That said, I said I thought she could have gone back in and changed her answers, but after reading your comment, we only have the Question 1 and can't get back into the other questions. Do you know how she should handle this? We want to make sure that she is honest and provides all information that is relevant, and in her medical records, but now can't get into those questions.
I would say complete Q1, if that is all that remains. She can contact her assigned DoDMERB technician about the ones she can’t get back to. She may or may not be able to change them, in which case, stand by for AMI requests.

Go to DoDMERB website, work though left-side menu items (all good info. Contacts will be there.

 
If you would let me pick your brain for a sec- I haven't seen the medical portion because my DS is candidate for Class of 28, but have heard the nightmare stories of hours filling it out, not being able to change initial response, etc... Here is my question. Just so I can wrap my head around what will happen. Do the questions ask if there is a current condition, or history of condition? Your example was excema. If the condition is resolved, no longer using prescription cream, and has a note from doctor that it is resolved, I know this would still be reported, but is there an opportunity to do any explanation, or just a "check the box" situation? I guess I am asking if there is any place to add explanation on the initial form. Thank you.


I will defer to the many here who have just gone through this process in this year’s cycle and have had recent eyeballs on the form.
thank you
 
thank you
The form was just a lengthy list of "do you have, or have you ever had. . .?" list of conditions, with a yes or a no. The only question that triggered a secondary reply was Q1-- Are you taking or have you ever taken a medication, either over the counter or prescription? (Not word for word quote). Answering yes triggered a section in which you need to list the medications. I don't think it needs to be over thought, but I want to see the list of prescriptions my daughter has in her medical record--antibiotics, for example. I don't know what is involved in all of the answers for listing the meds, since we haven't filled that out, so I can't tell you if you need to dates each med was taken, or if it asks for any reason the med was prescribed. There was one set of questions for females (eg. having to list the first day of most recent period) and a different list for males.
 
So I am not a medical rep and I didn't even stay at a holiday inn. But I have mentioned to several applicants over the years to use the "screen capture" function for the questions and either print those or save them to a file. Then work on the most complete and accurate answer and then fill in the answers on the site. Saves a lot of headaches down the road.
 
The form was just a lengthy list of "do you have, or have you ever had. . .?" list of conditions, with a yes or a no. The only question that triggered a secondary reply was Q1-- Are you taking or have you ever taken a medication, either over the counter or prescription? (Not word for word quote). Answering yes triggered a section in which you need to list the medications. I don't think it needs to be over thought, but I want to see the list of prescriptions my daughter has in her medical record--antibiotics, for example. I don't know what is involved in all of the answers for listing the meds, since we haven't filled that out, so I can't tell you if you need to dates each med was taken, or if it asks for any reason the med was prescribed. There was one set of questions for females (eg. having to list the first day of most recent period) and a different list for males.
ok, thanks for your response
 
The form was just a lengthy list of "do you have, or have you ever had. . .?" list of conditions, with a yes or a no. The only question that triggered a secondary reply was Q1-- Are you taking or have you ever taken a medication, either over the counter or prescription? (Not word for word quote). Answering yes triggered a section in which you need to list the medications. I don't think it needs to be over thought, but I want to see the list of prescriptions my daughter has in her medical record--antibiotics, for example. I don't know what is involved in all of the answers for listing the meds, since we haven't filled that out, so I can't tell you if you need to dates each med was taken, or if it asks for any reason the med was prescribed. There was one set of questions for females (eg. having to list the first day of most recent period) and a different list for males.
My ds had others that he had to expand on. Two other questions he answered yes to prompted additional questions to explain the situation: vision and spinal issues. Comically, his vision issue is color deficiency and the form asked him how many instances he has had in the past. We laughed about that one.

Honestly, it is not a hard form to fill out if you are prepared with any medical information (like dates of sickness/injury, perscriptions, etc.), but I totally agree with Capt MJ that the parent responsible for medical stuff be there. My DH would have been useless hellping with that form. My DS ended up overreporting (we thought he was diagnosed by his dr. with an issue but turns out he wasn't) and DODMERB helped us sort it out with no problems.
 
Capt MJ,

If you would let me pick your brain for a sec- I haven't seen the medical portion because my DS is candidate for Class of 28, but have heard the nightmare stories of hours filling it out, not being able to change initial response, etc... Here is my question. Just so I can wrap my head around what will happen. Do the questions ask if there is a current condition, or history of condition? Your example was excema. If the condition is resolved, no longer using prescription cream, and has a note from doctor that it is resolved, I know this would still be reported, but is there an opportunity to do any explanation, or just a "check the box" situation? I guess I am asking if there is any place to add explanation on the initial form. Thank you.
I am a parent of 2027 candidate. I am going to write down what I remember before it fades here.
I sat with DS when he was filling out his medical questionnaires. I suggest that you do the same. He will need to be the one answering questions but you can be his second set of eyes and resource. Questions are about medical history from birth and he can use your help, especially if there is any notable medical event. Gather all doctor and prescription records beforehand and walk back the memory lane on when, how long, and outcome would make things easier.
The questions will ask if he currently has or if there is any history of xxx (from birth). If it is yes, then a follow up section is activated asking when did it start and end (if it ended), how frequent, what was the diagnosis or cause, what and how effective was the treatment, and explain the current status (resolved, ongoing. etc.). There are check boxes as well as blank fields where he can type answer or explanation. Any ER visit also need to be explained on a separate section.
He will be asked about medications he has ever taken, both prescribed and over the counter, start and end dates or if still taking (do you best to estimate. This is when prescription records come handy), what it was for, did it successfully treat the condition.
Any "yes" is final, you cannot switch to No. It is clearly stated in the instruction. In the event that he makes a mistake and cannot go back to change, he could explain in the follow-up question that it was a typo. That happened to DS.
Highly suggest that your son learns as much as he can about his medical history, big or small, so that he can answer the doctor at the physical exam accurately. Consider going with him if they let you.
 
I am a parent of 2027 candidate. I am going to write down what I remember before it fades here.
I sat with DS when he was filling out his medical questionnaires. I suggest that you do the same. He will need to be the one answering questions but you can be his second set of eyes and resource. Questions are about medical history from birth and he can use your help, especially if there is any notable medical event. Gather all doctor and prescription records beforehand and walk back the memory lane on when, how long, and outcome would make things easier.
The questions will ask if he currently has or if there is any history of xxx (from birth). If it is yes, then a follow up section is activated asking when did it start and end (if it ended), how frequent, what was the diagnosis or cause, what and how effective was the treatment, and explain the current status (resolved, ongoing. etc.). There are check boxes as well as blank fields where he can type answer or explanation. Any ER visit also need to be explained on a separate section.
He will be asked about medications he has ever taken, both prescribed and over the counter, start and end dates or if still taking (do you best to estimate. This is when prescription records come handy), what it was for, did it successfully treat the condition.
Any "yes" is final, you cannot switch to No. It is clearly stated in the instruction. In the event that he makes a mistake and cannot go back to change, he could explain in the follow-up question that it was a typo. That happened to DS.
Highly suggest that your son learns as much as he can about his medical history, big or small, so that he can answer the doctor at the physical exam accurately. Consider going with him if they let you.
This is incredibly helpful! My DS has some minor things, but definitely would want to report with explanation. Thank you very much for taking the time to help. (as well as everyone else who responded to me.) This forum is so valuable. My friend who's son went through this last year described the process (SA apps, ROTC apps, "regular" college apps) as drinking from a fire hose. Getting ready to put the rain gear on!!
 
I am a parent of 2027 candidate. I am going to write down what I remember before it fades here.
I sat with DS when he was filling out his medical questionnaires. I suggest that you do the same. He will need to be the one answering questions but you can be his second set of eyes and resource. Questions are about medical history from birth and he can use your help, especially if there is any notable medical event. Gather all doctor and prescription records beforehand and walk back the memory lane on when, how long, and outcome would make things easier.
The questions will ask if he currently has or if there is any history of xxx (from birth). If it is yes, then a follow up section is activated asking when did it start and end (if it ended), how frequent, what was the diagnosis or cause, what and how effective was the treatment, and explain the current status (resolved, ongoing. etc.). There are check boxes as well as blank fields where he can type answer or explanation. Any ER visit also need to be explained on a separate section.
He will be asked about medications he has ever taken, both prescribed and over the counter, start and end dates or if still taking (do you best to estimate. This is when prescription records come handy), what it was for, did it successfully treat the condition.
Any "yes" is final, you cannot switch to No. It is clearly stated in the instruction. In the event that he makes a mistake and cannot go back to change, he could explain in the follow-up question that it was a typo. That happened to DS.
Highly suggest that your son learns as much as he can about his medical history, big or small, so that he can answer the doctor at the physical exam accurately. Consider going with him if they let you.
Just what I was hoping for - fresh, accurate memories. So helpful. Thank you.
 
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