My son has a couple issues with application process. One of his ACT scores hasn't arrived at usma apparently because his soc sec # wasn't provided to ACT when registering. It is actually his best composite score and thus important. He has been fighting with ACT for weeks to get fixed, but to no avail. Finally, he emailed his regional who it sounds like will help, but kind of tuned up my son at same time. I understand that and my son accepted it too, but actually soc sec # is not required for the ACT, and I'm the one who told him not to give it out unless absolutely required. I feel like an idiot now, but I digress. Problem is, now my son is a bit gunshy about another request for help. His candidate statements are all in good order, except that when he submitted them on the portal they lost the spacing for paragraphs. Thus, they all look like a single paragraph, and harder to read, not to mention its poor form and style. He would like to get in and fix but its not possible unless someone unlocked it at usma. I know myself it wasn't like that as he was submitting because my wife and I both proofed the statements before he submitted. Any suggestions?