Try calling Dr. Merchant's cell. I know he is a practicing physician so the evenings and Fridays seemed to work best.
I too am utilizing Dr. Merchant and I am concerned because he normally responds to my email quite timely, but I haven't heard from him in weeks and when I call his cell number all I get is a busy signal. I'm actually concerned that he is ok. Has anyone heard from him lately?
We had identical situation and he never called or emailed us us back after we paid him. Please check out better business bureau on DODMERB consultants. Very poor service, you can learn more from these posts on this website than what he promises.