@Goarmy85 - that letter is called a 'Screened' Letter. Her file is closed unless there is improvement in her file.
You only told us her ACT score and GPA - her academic accomplishments ( which are very good), but no mention of her leadership or sports.
Is it possible that one of her teachers gave her a bad evaluation on the SOE? Did she not do well on her CFA?
As everyone else has suggested, have her call the RC.
All is not lost if she can improve in the areas that her RC says where her file is weak. 'Screened' files can become 'unscreened.'
Thanks all. Good feedback. Will keep your posted.