My son has received an administrative remedial. My husband is retired military. All of the conditions for which DODMERB wants medical records are in the military medical computers. I asked a few years ago, when the system went computerized and again when we moved, for copies of his records but I was told that they can only go through the civilian doctor requesting them.
Today I looked up on-line the military hospital we are technically assigned to, though due to distance we are allowed to (and do) see a civilian provider. At the site I could only find a general info number which was the operator, who sent me to Active Duty medical records (?), who sent me to Outpatient Medical Records. They were not answering the phone so I was told to leave a voice mail, then another system came on and said they don't do voice mail and I was forwarded to someone else who turned out to be operator who started me on this whole journey.
He sent me this time to the Patient Advocate, who connected me to someone in Medical Records.
The Medical Records guy asked if my son had been seen there and when. When I told him, he said we had to send in a written request and gave me the form number to look up in google. It is now sitting in my printer, which I shall retrieve and fill out. Is this truely the right path? How long should I expect this to take? How in the world do I follow up on this since the right hand doesn't seem to know what the left hand is doing?
By the way, I wasn't too crazy about the doc doing the exam either. He kept suggesting we never should have gotten so detailed with our paperwork. We tried to tell him we only answered the questions honestly, with mere yes and no answers and then it kicked in a flurry of more questions for more details on certain conditions. He politely shamed us for having done that at all. (????)
Today I looked up on-line the military hospital we are technically assigned to, though due to distance we are allowed to (and do) see a civilian provider. At the site I could only find a general info number which was the operator, who sent me to Active Duty medical records (?), who sent me to Outpatient Medical Records. They were not answering the phone so I was told to leave a voice mail, then another system came on and said they don't do voice mail and I was forwarded to someone else who turned out to be operator who started me on this whole journey.
He sent me this time to the Patient Advocate, who connected me to someone in Medical Records.
The Medical Records guy asked if my son had been seen there and when. When I told him, he said we had to send in a written request and gave me the form number to look up in google. It is now sitting in my printer, which I shall retrieve and fill out. Is this truely the right path? How long should I expect this to take? How in the world do I follow up on this since the right hand doesn't seem to know what the left hand is doing?
By the way, I wasn't too crazy about the doc doing the exam either. He kept suggesting we never should have gotten so detailed with our paperwork. We tried to tell him we only answered the questions honestly, with mere yes and no answers and then it kicked in a flurry of more questions for more details on certain conditions. He politely shamed us for having done that at all. (????)