We started the process with a short e-mail to Mr. Mullen about possible medical issues. He replied in less than 3 minutes. In the many following exchanges he's been unfailing informative, polite, professional and still managed to make me laugh and have confidence that in time we, the team of my ds, Larry M. and I, would make it through the process. Through all of it his responses have been so rapid we have joked here at the house that there must actually be an office full of staff all answering, around the clock
, e-mails sent to Mr. Mullen.
My ds's physical was Aug 25th, but with the accuracy and speed of the information Larry was able to give me I actually had the medical records requested, and one set from the current Dr. already in my hands, within 24 hours of the official letter requesting them arriving here at the house. Once I had all the requested records, a week or so later, DoDMERB staff was willing to accept a scan of the 90 or so pages, which saved us another week or so, and when a few days later still, the on-line website showed a remedial test was requested I e-mailed and was told how to call Kathy to get the information to schedule the test. On Monday, 9/29 Kathy, with Concorde, explained what the spirometry test would involve and how to get it scheduled. Tuesday after school he went to have it completed and knowing what it would involved enabled us to realize that part of it wasn't completed when the contractor dismissed my son and so he went back in and had it finished. The next day DoDMERB staff was once again flexible and willing to let us submit those results electronically.
Yesterday we were notified that he is medically qualified!!
I'm very grateful to Larry Mullen as I'd guess his rapid responses enabled us to cut the time involved in 1/2 and decreased my stress level by more than 1/2.
.
He got the job done.
EMCS

My ds's physical was Aug 25th, but with the accuracy and speed of the information Larry was able to give me I actually had the medical records requested, and one set from the current Dr. already in my hands, within 24 hours of the official letter requesting them arriving here at the house. Once I had all the requested records, a week or so later, DoDMERB staff was willing to accept a scan of the 90 or so pages, which saved us another week or so, and when a few days later still, the on-line website showed a remedial test was requested I e-mailed and was told how to call Kathy to get the information to schedule the test. On Monday, 9/29 Kathy, with Concorde, explained what the spirometry test would involve and how to get it scheduled. Tuesday after school he went to have it completed and knowing what it would involved enabled us to realize that part of it wasn't completed when the contractor dismissed my son and so he went back in and had it finished. The next day DoDMERB staff was once again flexible and willing to let us submit those results electronically.
Yesterday we were notified that he is medically qualified!!
I'm very grateful to Larry Mullen as I'd guess his rapid responses enabled us to cut the time involved in 1/2 and decreased my stress level by more than 1/2.

He got the job done.

EMCS