When my DS went to have a copy of his passport notarized he was told that it was prohibited in our jurisdiction. As a work around our Notary typed a statement on the copy that he verified that this was a true copy of his passport and had him sign it. Then the Notary confirmed that it was his signature & notarized that. His portal updated today confirming that it was received so it worked. I hope this tip helps if anyone else runs into a similar problem.