My portal says "Request for information form received" and I also have 6 semesters received. The information form is independent of the transcripts. The transcripts are sent by mail through the school (if your son's school works the same way as mine), and the request for information form is submitted by your son's guidance counselor by email. So, the guidance counselor either has not submitted the form yet, or he did recently and it just has not been processed yet.