DS had the same situation. The doctor who did the initial exam could not release the exam information. Initially, he measured at 8.5. With his own doc, it was 1.75. Huge difference. We needed to request a copy from DODMERB by submitting a written request. Knowing that the eye exam information was incorrect, we immediately scheduled a follow up exam with our own doctor. We had them complete a copy of the form and submitted, then emailed it. At anytime, you can submit documentation to DODMERB (read the Reference Doc on DODMERB). Because they are in their busy season, it will take some time to review documents, etc.