My son submitted his acceptance letter to the email address. The next day he sent his transfer request to the same email. We received an email that he needed to follow procedures and submit his acceptance. He wrote back that he had submitted his acceptance the day prior. Got an email back that he hadn't, even though now I could see his acceptance letter scanned and uploaded on his application (which we had not done). I called and spoke with a VERY helpful person. They have been having computer issues, 2nd board deadline is this week, as is paperwork for the last board, plus paperwork for a similar enlisted program scholarship. So give them a bit of time, it will get done.