HorseHolder
5-Year Member
- Joined
- Nov 21, 2013
- Messages
- 32
I hope I can clearly convey the problem here - before I do, I would like to state that the cadet in question has talked to both the human resources technician and the LTC at her battalion about the situation, and it seems to be a catch-22. From what she has said, the hr tech is very good, but this has him stymied.
Cadet DD went to CULP in 2012 and as part of mission was issued official diplomatic passport and military id card with CAC technology. The passports were collected at the end of the mission, but the cadets kept the id cards.
Sometime during February of last year (2013), dd and the other two cadets in her battalion who had been to CULP received notification that because they had CAC id cards, all their AKO email was being forwarded to "Enterprise" email which can only be accessed using a CAC card reader. DD had forgotten the pin that went with the CAC and so couldn't access her email, but she was able to work around it when preparing for LDAC and CTLT last summer.
Unfortunately, she lost the CAC id card while at CTLT. I am not sure exactly what transpired at the time, but she finished CTLT, came back to school, and and got a replacement id which does not have the CAC technology. Apparently, one can only get a replacement CAC card while on Active Duty or with orders in hand for Active Duty.
Since the release of branch assignments, dd has been working on trying to get access to her army email. I don't know the minute details, but I know that she has called various numbers and spent hours on the phone, independently and with her HR tech, talking to various people to try to get her email "unforwarded" from "enterprise" so that it comes back to AKO. Nothing so far has been successful - she was told recently that her email should now be unforwarded, but she is still getting nothing - and even if she was getting current things, she still has no way of getting TO anything that might have already gone to the "Enterprise" inbox - like the Request for Orders that would have her BOLC date.
So it seems that dd's lot for now is to wait until the hr person at the battalion receives her actual orders for BOLC at which time she can go get a replacement CAC card. Whether this will happen in two weeks or two months, she has no idea. She graduates in early June.
So really there are two problems/questions for which I am seeking suggestions - 1) dealing with the email snafu and 2) any alternate means of finding out the BOLC date.
Obviously, the BOLC date is what it is, but knowing it would help her make some decisions about how to spend the time between BOLC and when she reports. However, what's really worrying her more is that she might be receiving important emails - like maybe related to her security clearance - that she has no way to respond to.
Just looking for ideas... maybe somebody out there knows a cadet that had something similar happen or has a tech support contact that always has the answer? It's a long shot, but I thought I might as well ask.
Thanks for reading, and I hope I have used all the acronyms correctly
Cadet DD went to CULP in 2012 and as part of mission was issued official diplomatic passport and military id card with CAC technology. The passports were collected at the end of the mission, but the cadets kept the id cards.
Sometime during February of last year (2013), dd and the other two cadets in her battalion who had been to CULP received notification that because they had CAC id cards, all their AKO email was being forwarded to "Enterprise" email which can only be accessed using a CAC card reader. DD had forgotten the pin that went with the CAC and so couldn't access her email, but she was able to work around it when preparing for LDAC and CTLT last summer.
Unfortunately, she lost the CAC id card while at CTLT. I am not sure exactly what transpired at the time, but she finished CTLT, came back to school, and and got a replacement id which does not have the CAC technology. Apparently, one can only get a replacement CAC card while on Active Duty or with orders in hand for Active Duty.
Since the release of branch assignments, dd has been working on trying to get access to her army email. I don't know the minute details, but I know that she has called various numbers and spent hours on the phone, independently and with her HR tech, talking to various people to try to get her email "unforwarded" from "enterprise" so that it comes back to AKO. Nothing so far has been successful - she was told recently that her email should now be unforwarded, but she is still getting nothing - and even if she was getting current things, she still has no way of getting TO anything that might have already gone to the "Enterprise" inbox - like the Request for Orders that would have her BOLC date.
So it seems that dd's lot for now is to wait until the hr person at the battalion receives her actual orders for BOLC at which time she can go get a replacement CAC card. Whether this will happen in two weeks or two months, she has no idea. She graduates in early June.
So really there are two problems/questions for which I am seeking suggestions - 1) dealing with the email snafu and 2) any alternate means of finding out the BOLC date.
Obviously, the BOLC date is what it is, but knowing it would help her make some decisions about how to spend the time between BOLC and when she reports. However, what's really worrying her more is that she might be receiving important emails - like maybe related to her security clearance - that she has no way to respond to.
Just looking for ideas... maybe somebody out there knows a cadet that had something similar happen or has a tech support contact that always has the answer? It's a long shot, but I thought I might as well ask.
Thanks for reading, and I hope I have used all the acronyms correctly