Portal Down?

Discussion in 'Air Force Academy - USAFA' started by Full Of Questions1, Apr 6, 2018.

  1. Full Of Questions1

    Full Of Questions1 New Member

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    Tried to access my portal (6-April-2018 @ 7:17 am PST) and it gave an error saying IP address could not be found. Anyone else having the same problem?
     
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  2. Walman888

    Walman888 Member

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    Happens a couple times a week. It's ordinary.
     
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  3. Insider

    Insider 5-Year Member

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    The portal and our websites are fine... it is the USAFA DNS that has failed. Hence your browser can't resolve the correct IP address.

    Contrary to the post above, it is very rare for the portal to be down (USAFA has over a 99% up-time). It certainly doesn't happen "a couple of times a week". The poster is probably confusing the planned nightly synchronization with an actual issue.

    - Insider
     
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  4. Walman888

    Walman888 Member

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    The poster did confuse the two issues. I did not check the link so my assumption was server maintenance. My apologies. Nice to see you defending your livelihood. Thanks.
     
  5. Velocity2012

    Velocity2012 Member

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    Potato, putato.... as anxious as many people are at the moment waiting for news.... whether it is a server issue or a DNS issue from an outsider even if a momentarily glitch means the same thing no access to a doorway that your hoping good news to walk through...... that said, pretty sure by the time I've posted the DNS issue will be resolved. Good luck to everyone waiting for an update!
     
  6. klscad

    klscad Member

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    any idea how long the USAFA DNS will be out of comission?
     
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  7. Insider

    Insider 5-Year Member

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    We currently have no estimated time to repair. This has also knocked out much of the internal communication as well, so we are essentially in the dark in Admissions as well.

    - Insider
     
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  8. klscad

    klscad Member

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    Thanks for the update. I hope the rest of your day is uneventful, this must have been stressful for all involved.
     
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  9. Insider

    Insider 5-Year Member

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    We have since learned that a major fiber-optic cable was cut near Canyon City. This is what has blocked USAFA's network from the broader Internet and why the DNS is unable to respond. Admissions' server is actually located in Atlanta but without the DNS providing the correct name resolution most users cannot reach the portal.

    It is a major repair and could a while before the sites come back up.

    - Insider
     
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  10. peppypea

    peppypea Member

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    I bet everyone else wants to swarm poor @Insider right about now, lol! (TELL US MORE, DID WE (OUR KIDS) GET IN?! AAAAHHHHHHHAAA!!! MASS CONFUSION AND HOPE!)
    :bounce1:
     
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  11. af99

    af99 Member

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    Hmmm...single point of failure...this sounds like may easily take few days if not week
     
  12. WinstonWolfePF

    WinstonWolfePF Member

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    It's okay, all we need is the IP :)
     
  13. Insider

    Insider 5-Year Member

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    Unfortunately just using the IP won't work as the site links to itself to transition from page to page. If you know how to modify your "hosts" file you can artificially resolve the domain name with these entries:

    64.251.19.220 aloweb.usafa.edu
    64.251.19.221 admissions.usafa.edu

    Bear in mind that none of the USAFA counselors can reach the server either. There will be some automatic updates performed overnight but little else will happen until the counselors can get back into the system.

    - Insider
     
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  14. blck_knght_not_blu_flcon

    blck_knght_not_blu_flcon Member

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    Thanks for your contributions, Insider. I can only imagine the frustration level without having your insights to what is going on.

    On a related note, I hope the fiber optic repair crew does not get distracted with touring the Royal Gorge Bridge in Canon City and is staying on task!
     
  15. bman2907

    bman2907 Member

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    portal is back up
     
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