Update to MiCare registration (Appointee Kit)

Discussion in 'Air Force Academy - USAFA' started by Insider, Mar 13, 2017.

  1. Insider

    Insider 5-Year Member

    Joined:
    Apr 6, 2012
    Messages:
    232
    Likes Received:
    150
    Appointees --

    The USAFA Cadet Clinic has published an update to the MiCare flyer on your portals. The update addresses the problem many have had in registering.

    The URL to access the MiCare site has changed. If you have had problems, please download the new flyer and try again.

    -- Insider
     
    tex2021 and DrMom like this.
  2. Jwill35

    Jwill35 JWill35

    Joined:
    Nov 27, 2016
    Messages:
    14
    Likes Received:
    5
    @Insider Do you know when the flyer will hit the portals? I haven't received an update. Thanks for your help as always!
     
  3. Sam2018

    Sam2018 5-Year Member

    Joined:
    Nov 11, 2013
    Messages:
    568
    Likes Received:
    242
    DS can access the site and register but is having a problem finding the provider.
     
  4. Insider

    Insider 5-Year Member

    Joined:
    Apr 6, 2012
    Messages:
    232
    Likes Received:
    150
    The updated flyer is already there. You have to look close to see the difference -- the only change is the URL to visit. The original flyer listed the URL as "https://app.relayhealth.com", the updated flyer has "https://app.mil.relayhealth.com".

    - Insider
     
  5. Jwill35

    Jwill35 JWill35

    Joined:
    Nov 27, 2016
    Messages:
    14
    Likes Received:
    5
    Thanks for your help!
     
  6. Sam2018

    Sam2018 5-Year Member

    Joined:
    Nov 11, 2013
    Messages:
    568
    Likes Received:
    242
    Any trick to getting the correct provider to show up?
     
  7. crazyride

    crazyride Member

    Joined:
    Oct 9, 2015
    Messages:
    75
    Likes Received:
    34
    Use Zip Code 80841
     
  8. Sam2018

    Sam2018 5-Year Member

    Joined:
    Nov 11, 2013
    Messages:
    568
    Likes Received:
    242
    Yup he tried that. Still not seeing the one listed in the flyer.
     
  9. crazyride

    crazyride Member

    Joined:
    Oct 9, 2015
    Messages:
    75
    Likes Received:
    34
    When I searched under 80841 I saw it and selected it and it showed that the provider was pending. Then I logged off and logged back in and the provider was gone, so I searched again and it was no longer there. I sent an email to them and they got back with me saying they did see that we had selected MiCare In Processing Provider. They also stated that it would take about 3 days and the provider would accept it and the status would change from pending. So that's where we are right now. If I were you I would call The Relay Health Tech support at 1-866-735-2963 or send them an email. Hope this helps.
     
    Last edited: Mar 16, 2017
  10. HardWorker

    HardWorker Member

    Joined:
    Dec 2, 2016
    Messages:
    46
    Likes Received:
    30
    When I search "Cadet" under the zip code 80840 thing comes up. What now?
     
  11. crazyride

    crazyride Member

    Joined:
    Oct 9, 2015
    Messages:
    75
    Likes Received:
    34
    You have to specifically find the one that says MiCare In Processing Provider, Cadet
    This is what people are having trouble finding. When I changed the zip to 80841 I found it and clicked on it and actually just received confirmation that it went through. It will show pending and then you get confirmation that you were verified and accepted. But again, some are having problems finding this provider and that is the one you need to choose. So if it doesn't come up under 80841 then you should email or call them.
     
  12. IdahoAF

    IdahoAF Member

    Joined:
    Apr 24, 2016
    Messages:
    21
    Likes Received:
    19
    For the MiCare registration, it says to put 80840 as the zip code. What would I put for the street address on the registration page?
     
  13. Sam2018

    Sam2018 5-Year Member

    Joined:
    Nov 11, 2013
    Messages:
    568
    Likes Received:
    242
    Who did you email?
     
  14. crazyride

    crazyride Member

    Joined:
    Oct 9, 2015
    Messages:
    75
    Likes Received:
    34
    Sam2018 likes this.
  15. Sam2018

    Sam2018 5-Year Member

    Joined:
    Nov 11, 2013
    Messages:
    568
    Likes Received:
    242
    thanks
     
  16. mommahedg

    mommahedg Parent

    Joined:
    Mar 10, 2017
    Messages:
    80
    Likes Received:
    97
    No promises but this is what worked for DS.

    After attempting to use the original URL and getting nothing in the search list, he used @Insiders updated URL "https://app.mil.relayhealth.com" and re-registered by filling in all of the fields again and entering 80841 as his zip code. In the Provider Search field he entered the full phrase - MiCare In Processing Provider, Cadet and it appeared as an option to select. Good Luck.
     
    999132 and Sam2018 like this.
  17. Sam2018

    Sam2018 5-Year Member

    Joined:
    Nov 11, 2013
    Messages:
    568
    Likes Received:
    242
    Thank you, that worked!
     
    mommahedg likes this.
  18. 999132

    999132 Member

    Joined:
    Nov 30, 2016
    Messages:
    21
    Likes Received:
    17
    Figured out why the updated flyer wasn't working. They did change the URL on the new flyer, but they never adjusted the hyperlink. So if someone (me ;)) just clicked the hyperlink and never paid attention to the URL on the page it sent you to, you still went to the defective page. :bang:
     
    crazyride and Sam2018 like this.
  19. hoping21

    hoping21 Member

    Joined:
    Nov 4, 2016
    Messages:
    11
    Likes Received:
    0
    Thank you for informing us of the zip code to use to register. Does anyone know what to use as the address if yiu have not yet been issued a street address? Thanks for any information/advice.
     
  20. dcollord98

    dcollord98 Appointee

    Joined:
    Mar 18, 2017
    Messages:
    10
    Likes Received:
    3
    I have been looking at the miCare registration and I get to the website and it asks for my address. The academy rep told me I use my PO box on my portal. Does anyone know when PO boxes will be assigned.