As a BGO, let me try to address some of your comments and questions.
My son has not had any communication with his BGO outside of an interview two months ago.
It isn't all that unusual for a BGO not to follow up with a candidate after an interview. If the candidate has completed his/her packet and has no questions, there's not a lot for the BGO to do.
Last month he sent his BGO an email with a simple question that went unanswered.
That shouldn't happen but can. The email may have ended up in the "junk/spam" folder. The BGO may have meant to answer it and forgotten. If this happens to you, email again or even try calling if the matter is urgent.
I was also told that the admissions board had review my son's file and found him academically qualified--this 3Qed him. It was suggested that he work to improve his application--class standing, SATs-- so that if he receives a nomination he will improve his score and likelihood of an appointment. At this point, is that all that matters or does a recent nomination by his principal for a national community service award mean anything to USNA?
Complex question. Being Triple Q'ed is a big deal. However, each year, about 1/3 of those who are Triple Q'ed don't end up with appointments, for various reasons. Being qualified and getting an appointment are NOT the same thing, although one is needed for the other. The national service award nom is a great honor but is unlikely to make a difference to USNA at this point. What they are telling you is that his scores and class rank are not competitive enough to make an appointment a virtual certainty. Thus, I would heed their advice. I would send the service award info to your MOCs, as that may be a factor in their nomination decisions.
I got the impression from the conversation with USNA that each applicant has been scored and assigned a number of points and that this is the basis for offering appointments. At this point, it would be great if someone, like his BGO, would sit down with him, review his situation, and determine what additional information from his life might make a difference in his application.
You are basically correct re assignment of point vaues. Unfortunately, the BGO does not directly participate in the admissions process. Thus the BGO has no idea what point values your son was assigned for any particular thing or in total -- only whether the board found him qualified. Thus, your BGO can't sit down with your son and discuss what the Admissions Board thinks because the BGO isn't told. Having been a BGO for many years, I have a pretty good idea of what USNA is looking for in terms of scores, activities, etc. and will discuss that with the candidate during the interview but that is my opinion and not directly related to the view of the Admissions Board.
I'm starting to feel jealous of the attention which other BGOs are giving other candidates and I'm wondering what support, outside of hand holding, my son is missing.
The amount of support a BGO provides depends on a number of factors, the most significant of which (in my view) is how much help the candidate needs or requests. I tell my candidates that I'm here to answer any questions they may have, strategize with them on issues, etc. However, I'm not going to pester them by sending them emails every week asking "How's it going?" I expect them to take the initiative to contact me. That said, if I spot an issue (i.e., a candidate who has a medical rejection), I may send that person an email suggesting he/she contact Larry Mullen at DODMERB.
By the way, how many candidates does a BGO handle?
Again, varies greatly. BGOs are generally assigned by high school. At my BGO training, some BGOs had 1-2 students per year; others like myself had over 20. Some BGOs cover very small geographic areas; some cover hundreds or thousands of square miles.
It has been said many times, but it bears repeating. BGOs are volunteers. That means we aren't paid. At all. Many of us have full-time jobs. That means we do this in our spare time, trying to juggle work and family obligations. We get a week of training every five years and the option to attend a day of training each year (depending on location/availability).
With 12,000-14,000 applications per year and a staff of less than a dozen, CGO can't do it all themselves and there aren't sufficient active duty officers to do this full-time nor funds to pay civilians to do it. So, they rely on volunteer BGOs to be their eyes, ears, and mouths. Some BGOs are more active, more involved, more interested than others, which is true about most things in life.
At the end of the day, a great BGO can be a great asset. But many (if not most) candidates earn appointments with minimal contact with the BGO. I was one of those. So, don't despair; the assertiveness of a BGO may make candidates and their parents feel better but really has no impact on the success of a candidate's application.