Dodmerb consultants? Yes or No?

but there are plenty of stories where people get denied and no waivers are given after mutliple medical reports are sent in refuting the original diagnosis. Either the people at DoDmerb dont care, dont know how to read a medical report or possibily did not receive the refuting medical reports in the (military) format that would be recognized as a clear indication that the original diagnosis was wrong.

I'm not here to defend DODMERB, but I would be careful about anecdotal reports. Medical records are confidential and complex. The fact someone tells you: "This is what happened" doesn't mean it happened exactly that way. There may be parts to the story that the person doesn't know or isn't telling you.
I understand your point but I was responding to this post

When my DD had problems with DoDmerb. We contacted DoDmerb directly. DoDmerb Director contacted us the next day. His statement to us was "We are not here to keep them out we are here to get them in". Submitted the required remedials and DQ was removed. Deal with them directly first and save the money. They were great. It cost a doctor bill but no where near the cost of a consultant. Did cost some postage though.

If the negative stories I hear are anecdotal, so are the postive stories. I am sure there are plenty of people who work it out themselves. There are plenty of plenty who dont. That was my only point
 
The Director told us that it would take a couple of weeks since he told us there was a board of physicians who review the remedials before they forward their final opinion to USNA Medical and some of them were not available. The SA says yes or no on the waiver not DoDmerb they just provide their revised medical evaluation based on new information to SA. I think that a board of physicians with original submitted medical records and personally submitted remedials does not fall under HIPPA and I think they could read them even if complex. I think all or most are military Doctors and can tell what the format is even though ours was a evaluation and letter from a civilian Doctor.
 
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I am also waiting for direction from Captain Merchant for my daughter's waiver process. We started in October of 2017 and have had two or three emails and two phone calls and paid $895 for consultation without results or followup. Very frustrating and completely unprofessional to leave people hanging after taking their money. I feel like the ball was dropped after the initial contact was made. Has anyone found a reliable and dependable resource they could recommend?
We too engaged Dr. Merchant. He was very knowledgable and probably did offer some insights that were not found here in SAF that we found useful. Our only issue was timeliness of responses which was a bit frustrating through the anxiety ridden process. When engaged, he was very thorough and expert in his counsel. A bit on the pricey side relative to the consult received but don't believe there is another source quite as knowledgable and completely on your side. Would definitely take advantage of the first free consultation as it was very helpful for us. Good luck!
Has anyone used the Dodmerb consultants? I contacted them and they contacted me back and offered to call and discuss our situation. However, I am still waiting to find out if there is a cost and how much? I am also wondering if it will be worth it.
I sent you a private conversation to answer this question.

Hi Motorguy- we are also looking for information about the firm. Have not heard back from them in 16 days since paying the fee. Not sure how to send a private message to you?
Try calling Dr. Merchant's cell. I know he is a practicing physician so the evenings and Fridays seemed to work best.
I am waiting for Merchant to call me now after sending him all my sons records. Has anyone resolved their issues with him. I still have not paid yet. He said he is recovering from a heart attack


Same boat as you- heard from him 3 weeks ago, stated had heart attack, previous to that it was 3 months. Still waiting for response... nothing . Terrible service.
 
I am also waiting for direction from Captain Merchant for my daughter's waiver process. We started in October of 2017 and have had two or three emails and two phone calls and paid $895 for consultation without results or followup. Very frustrating and completely unprofessional to leave people hanging after taking their money. I feel like the ball was dropped after the initial contact was made. Has anyone found a reliable and dependable resource they could recommend?
We too engaged Dr. Merchant. He was very knowledgable and probably did offer some insights that were not found here in SAF that we found useful. Our only issue was timeliness of responses which was a bit frustrating through the anxiety ridden process. When engaged, he was very thorough and expert in his counsel. A bit on the pricey side relative to the consult received but don't believe there is another source quite as knowledgable and completely on your side. Would definitely take advantage of the first free consultation as it was very helpful for us. Good luck!
Has anyone used the Dodmerb consultants? I contacted them and they contacted me back and offered to call and discuss our situation. However, I am still waiting to find out if there is a cost and how much? I am also wondering if it will be worth it.
I sent you a private conversation to answer this question.

Hi Motorguy- we are also looking for information about the firm. Have not heard back from them in 16 days since paying the fee. Not sure how to send a private message to you?
Try calling Dr. Merchant's cell. I know he is a practicing physician so the evenings and Fridays seemed to work best.
I am waiting for Merchant to call me now after sending him all my sons records. Has anyone resolved their issues with him. I still have not paid yet. He said he is recovering from a heart attack
So glad you did not pay. We paid first and were never reimbursed. We made a complaint to Colorado better business bureau, but nothing happened.
 
DoDMERB Consultants solicits business advertised to help families get through a very stressful process but the owner (Glen Merchant) has a history and pattern of failing to respond after separating families from their money. We have spoken with an attorney regarding a class action lawsuit given that this is a pattern of behavior with intent to defraud. Looking to gauge interest from the community to proceed. We can forward information via this forum once details are complete.

I suspect it would be a lot better to sue in small claims court. The guy probably doesn’t have any money even if you win .... and no lawyer is going to sue class action for a bunch of people screwed out of 500 bucks. The legal fees alone are tremendous.
 
We have spoken with an attorney regarding a class action lawsuit given that this is a pattern of behavior with intent to defraud. Looking to gauge interest from the community to proceed.

My only suggestion is to make sure the attorney is reputable, and also make sure he is going to take the case on a contingency (i.e. he takes a piece of the recovery). I suspect that the class of Plaintiff's is pretty small, damages from each pretty low, and each person's story is different enough that the chance of class certification is low. That, and the fact that the engagement was likely with a corporation or LLC, not Dr. Merchant himself, so there is unlikely anything to collect against, makes it unlikley that a reputable attorney would take the case. Sure, there are plenty of attorneys who will tell you a good story about how he can make a claim of fraud against Dr. Merchant himself, but fraud is a very difficult case to prove. Good luck.
 
The question is what are you trying to accomplish. If the goal is to get your money back . . . your best shot is to proceed pro se (without an attorney) in small claims court. O/w, you will spend a lot more in attorney fees than you will recover as this appearsa basic contracts case and it would be very hard to recover more than what you paid.

If the goal is to ensure he doesn't treat others the same way, then you want to look at ways to bring this to light in the community. A lawyer probably isn't the best person to accomplish this. Entities such as consumer advocates at the local TV station, etc. might be a good option.

If you think there is criminal misconduct (not suggesting there is but if that is your belief), then you would need to consult the local district attorney where the business is based. No idea if there would be interest, but if there is, that's where you'd have the best shot.
 
Has anyone used the Dodmerb consultants? I contacted them and they contacted me back and offered to call and discuss our situation. However, I am still waiting to find out if there is a cost and how much? I am also wondering if it will be worth it.
We were scammed by Dr./Capt. Glenn Merchant and his DoD MERBS Consultants operation. He comes off as knowledgeable and he asks for Med records and $895 payment. We have filed identity theft cases with several organizations about him and his shady practices. My advice, avoid at all costs!
 
We contracted with Dodmerb Consultants in Feb 2018. $895. After all our DD's records were sent, we never heard from him again. Tried phone calls to two different cell's (vm was always full), texts, persistent emails to both him and his assistant (daughter), "contact us" on his website, and certified mail. The El Paso PD wont touch a civil complaint since we signed a contract and money was exchanged. I will try again. BBB is an F, reported him there but that wont do anything I'm sure. Would like to correspond with others with similar experience. Our intent is to stop his practice of preying on our country's youth who want to serve in the armed forces.
 
I am also waiting for direction from Captain Merchant for my daughter's waiver process. We started in October of 2017 and have had two or three emails and two phone calls and paid $895 for consultation without results or followup. Very frustrating and completely unprofessional to leave people hanging after taking their money. I feel like the ball was dropped after the initial contact was made. Has anyone found a reliable and dependable resource they could recommend?
His business address on file is on USAFA property. I contacted the USAFA today and he hasn't had an office there in "quite a while." They had no idea where he is. Trying to collect data on the amount of people he has scammed. Our daughter navigated the waiver process on her own, after a yea of waiting following a DQ. But he has her college money in his pocket!
 
We were scammed by Dr./Capt. Glenn Merchant and his DoD MERBS Consultants operation. He comes off as knowledgeable and he asks for Med records and $895 payment. We have filed identity theft cases with several organizations about him and his shady practices. My advice, avoid at all costs!
Same experience here! He has our daughter's records, $895 of her college money, and is now gone. :mad:
 
We are in the same boat. After paying Dr. Merchant $900 in June 2017, we have sent him multiple emails since the last 12 months but there was zero reply. Have anyone heard back from him this year? We hope he is doing well. We just need to receive some updates.
We paid $895 in Feb 2018. He was just fine then, and happy to take our money. Sent all records as requested, never heard back. He is committing fraud and I am pursuing. At this point, it's not about the money. I keep reading about all the others in our shoes and fraudulent business; most unbecoming of an officer. It is not right on any level.
 
Sadly this story has been here as long as I have. I find it hard to believe that this isn’t criminal. And he isn’t prosecuted. Why??
 
Whoa. Glad I read the most recent posts. Everything seemed so positive on the first page... I jumped the gun and submitted a request on his website, but I will definitely not be going any further if he responds.

Are there any other DoDMERB consultants similar to what he used to do?
 
Sadly this story has been here as long as I have. I find it hard to believe that this isn’t criminal. And he isn’t prosecuted. Why??

The legal answer is that taking money without intention to perform is a form of fraud, but "intent" is often hard to prove. There could be a number of reasons why DOMERB CONSULTANTS hasn't performed or communicated with the "clients." Inability to prove intent does not excuse non-performance, but it would be civil matter (i.e. breach of contract) rather than criminal.

Prosecutors rarely get involved in matters like this, unless there is a clear pattern of conduct and usually large amounts of money at stake. The prosecutors office (goes by a variety of names depending on jurisdiction) is often underfunded, under manned and overworked, and they simply don't have resources to pursue action against what they often view as private business matters.

Wronged parties can of course pursue a civil lawsuit against the vendor, but there are a whole lot of practical considerations. First, the amount in controversy is roughly $1000-1500 per client, and hiring an attorney on a individual basis would be cost prohibitive. Most states have a small claim process where you don't have to hire an attorney (like People Court !), but you would still have to serve and have jurisdiction over the defendant. (I don't know where DODMERB Associates is based out of, but asserting jurisdiction in your home venue may be problematic). I think someone mentioned and I commented upon the feasibility of class action last year... but finally, and probably most important, collectability of any judgment is always an issue. A consulting business rarely has any significant assets , and if organized as a Corporation, LLC or other legal entity, it is very difficult to get to personal assets.

(This is a very simplified answer , with lots of exceptions and caveats) Bottom line, there is little practical resource against businesses like this. The answer is to do your due diligence up front and use reputable vendors.
 
The legal answer is that taking money without intention to perform is a form of fraud, but "intent" is often hard to prove. There could be a number of reasons why DOMERB CONSULTANTS hasn't performed or communicated with the "clients." Inability to prove intent does not excuse non-performance, but it would be civil matter (i.e. breach of contract) rather than criminal.

Prosecutors rarely get involved in matters like this, unless there is a clear pattern of conduct and usually large amounts of money at stake. The prosecutors office (goes by a variety of names depending on jurisdiction) is often underfunded, under manned and overworked, and they simply don't have resources to pursue action against what they often view as private business matters.

Wronged parties can of course pursue a civil lawsuit against the vendor, but there are a whole lot of practical considerations. First, the amount in controversy is roughly $1000-1500 per client, and hiring an attorney on a individual basis would be cost prohibitive. Most states have a small claim process where you don't have to hire an attorney (like People Court !), but you would still have to serve and have jurisdiction over the defendant. (I don't know where DODMERB Associates is based out of, but asserting jurisdiction in your home venue may be problematic). I think someone mentioned and I commented upon the feasibility of class action last year... but finally, and probably most important, collectability of any judgment is always an issue. A consulting business rarely has any significant assets , and if organized as a Corporation, LLC or other legal entity, it is very difficult to get to personal assets.

(This is a very simplified answer , with lots of exceptions and caveats) Bottom line, there is little practical resource against businesses like this. The answer is to do your due diligence up front and use reputable vendors.

Unfortunately, this all makes sense. And yes, do your due diligence. I will probably forget this explanation in a year, and get my feathers all ruffled when someone else posts. For those of us that believe, there is a very special place for those that prey upon children, the elderly and others...I would include those desperate to help their kiddo realize their dreams. Good luck in the afterlife!
 
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