Netfocus Login Issues

cryates2

New Member
Joined
Aug 8, 2018
Messages
2
I started my NROTC (Marine Option) application last night and decided to finish it in the morning, but now I can't login. I either get a 403 error "Access is forbidden" or it basically refreshes the login screen without an error message. I know that I'm putting my password in right because it tells me when I do it wrong. I have the DoD Certs installed as I read elsewhere this might fix the issue. I decided to make a new post because I couldn't find a post with this specific issue or with a working solution. I'm hoping that someone out there has a solution.
 

kinnem

Moderator
5-Year Member
Joined
Oct 21, 2010
Messages
13,695
Just for a hoot, try rebooting. If that doesn't do it, try a different browser. If that doesn't work then call the tech guys because I'm out of ideas.
 

puzzled

Member
Joined
Feb 22, 2018
Messages
56
Same thing happens to me. The reason (as explained to me by the tech crew for the website) is that the NROTC website works best on Internet Explorer. If IE isn't an option, don't be afraid. All you have to do is wait for a day or two before logging in again. What browser are you using currently?

note: I did NOT bother downloading Internet Explorer.
 

kinnem

Moderator
5-Year Member
Joined
Oct 21, 2010
Messages
13,695
@puzzled @kinnem I'm currently using the latest Chrome. I don't know why I didn't think to try IE, but it worked like a charm thank you both!
Most folks don't think of it but it's part of my standard solution kit. Browsers are not entirely equal. IE is probably the browser used most heavily in web site testing.
 

BBQ-Devil

USAFA Parent & ALO
Joined
Feb 18, 2018
Messages
299
Use IE. I contacted their Help Desk for another issue and was told that IE is the only officially supported browser at this time. I find that disturbing, working in IT, and how old IE is and that it now has a very small overall market share. Also they said to stay away from Edge. They have documented issues with updates not saving consistently.
 

kinnem

Moderator
5-Year Member
Joined
Oct 21, 2010
Messages
13,695
@BBQ-Devil - it's quite an expense to test against all current and popular browsers. I did it for the last 16 years of my career and it wasn't fun. Also, some bugs can only be fixed in the browser and not on the server side. I doubt the services want to invest too much money in this especially if there is a working solution easily available. Just one man's opinion.
 
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